Help & Support
Find answers to common questions or get in touch with our support team.
Quick Help
Frequently Asked Questions
Do I need a permit for my project?
Most construction and renovation projects require permits, but requirements vary by location and project type. Use our permit calculator to get a quick assessment, or consult with local contractors for specific guidance.
How much do building permits cost?
Permit costs vary widely based on location, project type, and scope. Simple permits might cost $100-$500, while complex projects can cost $1,000-$5,000 or more. Our city-specific pages provide estimated costs for common projects in your area.
How long does the permit process take?
Timeline depends on project complexity and local review processes. Simple permits might take 1-2 weeks, while complex projects requiring plan review can take 6-12 weeks or more. Check your city's specific timelines on our permit pages.
Is TownKit free to use?
Yes! TownKit is completely free for homeowners. We provide permit information, calculator tools, and contractor matching at no cost. We earn a small fee from contractors when they complete projects through our platform.
How are contractors vetted?
All contractors in our network are pre-screened for licensing, insurance, Better Business Bureau ratings, and customer reviews. We verify credentials and only accept contractors who meet our quality standards.
What if I'm not satisfied with a contractor?
We follow up on all projects to ensure satisfaction. If there are any issues with a contractor from our network, contact our support team and we'll help resolve the situation.
Can I get permits myself without a contractor?
In most areas, homeowners can apply for permits themselves. However, many choose to work with contractors who understand local requirements and can handle the entire process. Some complex projects may require professional drawings or engineer approval.
What happens after I submit a lead request?
After submitting your project details, we match you with up to 4 qualified contractors in your area. They'll typically contact you within 24-48 hours to discuss your project and provide quotes. You can compare options and choose the best fit.
Do you cover my city?
We cover major cities across the United States and are constantly expanding. Check our city directoryto see if your area is covered. If not, contact us and we'll work to add your city to our network.
How accurate is the permit information?
We strive to keep permit information current, but regulations can change frequently. Our information is for guidance only - always verify requirements with your local permit office or qualified contractor before proceeding with any project.
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Emergency Situations
For urgent safety issues or code violations, contact your local building department immediately.
TownKit provides information and contractor matching services - we are not a government agency and cannot issue permits or handle emergency situations.